Frequently Asked Questions

Public parking is available in the garage at One Government Center. Please click here for rates and directions.

Public parking is available in the garage at One Government Center. Please click here for rates and directions.

Public parking is available in the garage at One Government Center. Please click here for rates and directions.

Public parking is available in the garage at One Government Center. Please click here for rates and directions.

SUMMARY OF DUTIES:

Under the supervision of ParkSmart and the Toledo-Lucas County Port Authority, this position will provide a variety of essential parking services to the users of the ParkSmart System. The employee will perform a variety of tasks including but not limited to supervising special event team, scheduling, auditing, bookkeeping, banking, customer service, collecting fees, data entry, generating basic reports, and assisting office staff. Performs other related duties as required/requested by management.

POSITION QUALIFICATIONS:

1. Ability to work various shifts especially evening and weekends unsupervised.
2. Ability to work outside in parking garages in various weather conditions.
3. Regularly works with public and must demonstrate great customer service.
4. Manage a special event team of employees.
5. Ability to count/balance end of shift cashier banks.
6. Required to use available resources to monitor upcoming events; schedule cashiers and guards on a weekly/monthly basis.
7. Demonstrates strong organization, great customer service and interpersonal communication skills.

OTHER REQUIREMENTS:

1. Possess a High School diploma or equivalent.
2. Must fluently speak and read English (to communicate orally and in writing, read instructions, product labels and safety material).
3. Must pass pre-employment drug/alcohol testing.
4. Must maintain a security check free of felonious assaults, thefts, deceptions, drugs, forgeries or related offenses.
5. Must possess physical stamina to stand/walk up to four hours.
6. Must follow oral and written instructions.
7. Must be willing to work as a sole employee.
8. Must report regularly to work as scheduled.

SUMMARY OF DUTIES

Under the supervision of the ParkSmart On-Street Supervisor and taking direction from the Operations Manager will provide a variety of essential parking services to users of the ParkSmart system. Employee is responsible for Parking Ordinance Enforcement. The employee will perform a variety of tasks to include but not limited to; management of parking meter zones and equipment, issue citations when necessary, greeting customers, providing good customer service, collecting meters, performing basic cleaning/maintenance duties, monitoring equipment, generating basic reports, and assisting office staff. Performs other related duties as required/requested.

EXAMPLES OF MAJOR JOB FUNCTIONS:

Note: Not every employee will perform every job function listed. These are examples and not intended to include every possible job function.

• Greets customers and politely responds to their questions/inquires
• Regularly works with the general public
• Provides information and brochures for general public
• Provides parking ordinance enforcement
• Performs parking meter collections and fills in for On-Street Supervisor when absent or unavailable
• Initiates daily deposit for his/her shift
• Prepares malfunction reports, incident reports, activity reports, and other basic reports related to the on-street program as directed. All reports shall be clear, accurate, legible, and submitted as required by the On-Street Supervisor.
• Performs basic exterior maintenance of meters to include but not limited to cleaning units, and inspecting for proper labels and functions
• Responsible for careful handling of assigned equipment and reports any problems
• Reports to Operations Manager/Special Events Coordinator.P
• Does not exercise any supervisory authority
• Perform all duties within special events scope
• Responsible for handling credit card payments, traffic control, set up and tear down of event
• Responsible for making sure all paperwork is done accurately
• Ability to utilize and perform excellent customer service skills while helping customers

MINIMUM QUALIFICATIONS:

• Possess a High School diploma or equivalent
• Must fluently speak and read English (to communicate orally and in writing; read instructions, product labels, and safety material).

OTHER REQUIREMENTS:

• Must maintain a valid driver license
• Must work variable hours
• Must interact courteously with all internal and external customers
• Must possess interpersonal communication skills, while maintaining a calm friendly and helpful demeanor
• Must be bondable as determined by the bonding agency
• Must pass pre-employment drug/alcohol testing
• Must maintain a security background check free of felonious assaults, thefts, deceptions, drugs, forgeries and related offenses
• Must submit and pass professionally administered psychological testing as requested
• Must possess physical stamina to stand/walk up to three hours
• Must possess physical strength to lift/carry objects up to 40 lbs. a distance of 100 ft.
• Must have eyesight sufficient to read 8pt print and record information legibly
• Must have hearing sufficient to hear phone, 2-way radio transmissions, pagers, alarms, patron’s voices, etc.
• Must follow oral and written; instructions
• Must be willing to work as a sole employee
• Must report regularly to work as scheduled
• Must be able to make change and count currency
• Must not be related to any current employees of ParkSmart

(A relative is defined as a member of the employee’s immediate family and includes spouse, parents, children, grandparents, siblings, grandchildren, brother-in-law, sister-in-law, son-in-law, daughter-in-law, mother-in-law, father-in-law or a legal guardian or other person who stands in place of a parent.)

To apply for this position, please send a resume to scott.connell@parksmart.org.

The Monthly Accounts Representative is responsible and accountable for managing the monthly accounts for ParkSmart. The Monthly Accounts Representative reports to the Finance Manager of ParkSmart.

RESPONSIBILITIES:

• Daily management of all garages and airport parking
  • Recording and posting of all payments
  • Managing key card access for customers
  • Managing validation of customer accounts, including validation ordering and posting of payments
  • Daily auditing of the ParkSmart Violations Bureau revenue and reports

• Monthly preparation of reports
  • Recording and posting payments, including payment stubs and advices.
  • Preparing, , and correcting, if necessary, D.E.T.E.R. (Drivers with Excessive Tickets Excluded from Registration) reports; file with the Ohio Bureau of Motor Vehicles
  • Other duties as may assigned

QUALIFICATIONS:

• Two years of recent customer service experience in an office setting
• Ability to handle cash
• Available to report to work Monday-Friday from 8:00 a.m.- 5:00 p.m.
• Competency with Microsoft Excel
• Typing skills: 25 wpm
• Possess a valid driver license and reliable transportation
• Professional demeanor, including phone and e-mail etiquette
• Ability to read and comprehend instructions
• Ability to work independently
• Ability to prioritize tasks
• Satisfactory results on background investigation
• Satisfactory results on pre-employment and post-employment physical examinations (including urinalysis to determine unlawful use of drugs).

This position will pay according to experience but will have a base rate of $16.50.

To apply for this position, please send a resume to contactus@parksmart.org.

Parking passes for all Huntington Center events can be purchased above and printed off prior to arriving at the garages.

ParkSmart offers Walleye season parking passes at a discounted rate. Please contact us for further information and pricing.

Event prices vary. Please see event pricing above for Superior and Port Lawrence garages. Cash is accepted at the entrance for the majority of our events.

Beginning May 1, 2022, cash will no longer be accepted at the Port Lawrence and Superior Street garages during all special events. Parking may be purchased by credit/debit cards onsite OR ahead of time for Port Lawrence via parksmart.org/events.

Yes. There is a connecting walkway on level 3-south in the Port Lawrence Garage that connects to the Huntington Center and SeaGate Center.

The exit gates normally stay open until 6:00 a.m. the morning following an event. If you have to leave your car in the garage overnight and the exit gates are closed, please use the “call for assistance” button located on all exit equipment in the top right corner to reach a ParkSmart representative.

Yes. Handicap parking spaces are available in all garages near the elevators.

Yes. ParkSmart has roaming security guards that travel throughout the garages.

Depending on the type of event, you may want to purchase validation tickets. Make your request here.

For other types of events, please contact ParkSmart for assistance.

For events not listed here, parking is sold on a first-come, first-served basis.

You may use your voucher for entry at Port Lawrence and Superior parking garages during event times.

In order to receive a release form for a D.E.T.E.R. block, you must pay all open citations on your account.

If you require an immediate release, you must make your cash or credit card payment (I.D. required) in our office, located at 227 N. Saint Clair St. Toledo, OH 43604. Appointments are required. Please call our office at 419-242-7515 to make yours today. If you elect to pay by check or online at our website, your release will be held for 10 business days.

NOTE: The Ohio Bureau of Motor Vehicles and Deputy Registrar’s office WILL NOT accept payment for citations.

ParkSmart does not generally issue refunds, and ParkSmart reserves the right to refuse a refund request at any time. To request a refund due to overpayment or a duplicate payment, contact ParkSmart by mail within 30 days of the disputed payment, identifying the date, amount, and purpose for the payment, a detailed explanation for your refund request, and your mailing address.

The determination of whether a requested refund is warranted is solely in the discretion of ParkSmart. ParkSmart will issue a check by mail no later than thirty days after determining a refund is warranted. ParkSmart will not issue a refund in any manner other than by check, regardless of how the payment to be refunded was made. If your refund request is found to be unwarranted, ParkSmart will not necessarily contact you in any way to communicate its denial of your request.

No refund request will be considered unless full payment was received for parking charges and any outstanding parking fines have been paid in full.

You will receive a notice directly from the Ohio Department of Public Safety, Bureau of Motor Vehicles, which will list the citation(s) submitted for D.E.T.E.R. This letter does NOT necessarily list all citations against your vehicle, therefore, it does NOT reflect your entire balance due.

Unpaid parking citations may be sent to an outside collection agency after 90 days.

As defined in the Ohio Revised Code, Section 4521.10, failure to pay after accumulating 3 citations or 1 single citation for parking in a handicap space subjects you to Ohio’s D.E.T.E.R. program (administered by the Ohio Bureau of Motor Vehicles), at which time you will incur additional charges, a vehicle registration block by the State of Ohio, and/or towing and impoundment by the City of Toledo’s Ordinance.

D.E.T.E.R. is an acronym that means Drivers with Excessive Tickets Excluded from Registration. If you allow three parking citations or one single handicapped citation to go unpaid, the State of Ohio Bureau of Motor Vehicles will place a registration block on your license plate number.

With the D.E.T.E.R. block, you will be unable to renew any current vehicle registrations or register any recently purchased vehicles in your name until the block is removed, as defined in the Ohio Revised Code, Section 4521.10. If you have co-signed on a vehicle for anyone, your registration is also subject to being blocked if three or more citations, or one single handicap citation are issued against the license plate.

You will be charged an additional $5.00 per citation for each citation that is blocking your registration.

Online Pay now →

In Person
Schedule an appointment to visit the Toledo Parking Violations Bureau in the ParkSmart Services and Information Center at 227 N. Saint Clair St., Monday-Friday 8:00 a.m. to 5:00 p.m. Make sure to bring an I.D.

Mail
Submit a check or money order for the appropriate amount payable to ParkSmart Toledo Parking Violations Bureau in the envelope provided. Never send cash.

Drop Off
Drop off your payment at the drop box located at ParkSmart Services and Information Center at 227 N. Saint Clair St.

You have the right to appeal a parking citation within 15 days from date of issuance. Explain your circumstances and include any supplemental documentation. Our Violations Bureau staff will follow up regarding your appeal.

Online File now →

In Person
Schedule an appointment to visit the Toledo Parking Violations Bureau in the ParkSmart Services and Information Center at 227 N. Saint Clair St., Monday-Friday 8:00 a.m. to 5:00 p.m. to fill out the required appeal form.

Mail
Click here to download an appeal form. Mail this form along with all required documentation to ParkSmart 227 N. Saint Clair St., Toledo, OH 43604.

Drop Off
Click here to download an appeal form. Drop off your appeal form at the drop box located at ParkSmart Services and Information Center at 227 N. Saint Clair St.

Initial Fine

• 1-4 Tickets: $10.00
• 5-9 Tickets: $20.00
• 10+ Tickets: $30.00

After 15 Days

• 1-4 Tickets: $20.00
• 5-9 Tickets: $30.00
• 10+ Tickets: $40.00

After 30 Days

• 1-4 Tickets: $35.00
• 5-9 Tickets: $45.00
• 10+ Tickets: $55.00