Frequently Asked Questions
Can I purchase parking for an event not listed here?
For events not listed here, parking is sold on a first-come, first-served basis.
Where is my parking voucher valid?
You may use your voucher for entry at Port Lawrence and Superior parking garages during event times.
What is your refund policy?
ParkSmart does not generally issue refunds, and ParkSmart reserves the right to refuse a refund request at any time. To request a refund due to overpayment or a duplicate payment, contact ParkSmart by mail within 30 days of the disputed payment, identifying the date, amount, and purpose for the payment, a detailed explanation for your refund request, and your mailing address.
The determination of whether a requested refund is warranted is solely in the discretion of ParkSmart. ParkSmart will issue a check by mail no later than thirty days after determining a refund is warranted. ParkSmart will not issue a refund in any manner other than by check, regardless of how the payment to be refunded was made. If your refund request is found to be unwarranted, ParkSmart will not necessarily contact you in any way to communicate its denial of your request.
No refund request will be considered unless full payment was received for parking charges and any outstanding parking fines have been paid in full.
Can I get to the Huntington Center/SeaGate Center without leaving the Port Lawrence Garage?
Yes. There is a connecting walkway on level 3-south in the Port Lawrence Garage that connects to the Huntington Center and SeaGate Center.
How long can I keep my car in the parking garages?
The exit gates normally stay open until 6:00 a.m. the morning following an event. If you have to leave your car in the garage overnight and the exit gates are closed, please use the “call for assistance” button located on all exit equipment in the top right corner to reach a ParkSmart representative.
Do the parking garages have handicap parking?
Yes. Handicap parking spaces are available in all garages near the elevators.
Is there security in the parking garages?
Yes. ParkSmart has roaming security guards that travel throughout the garages.
How much does special event parking cost?
Event prices vary. Please see event pricing above for Superior and Port Lawrence garages. Cash is accepted at the entrance for the majority of our events.
Beginning May 1, 2022, cash will no longer be accepted at the Port Lawrence and Superior Street garages during all special events. Parking may be purchased by credit/debit cards onsite OR ahead of time for Port Lawrence via parksmart.org/events.
Can I purchase special event parking passes in advance?
Parking passes for all Huntington Center events can be purchased above and printed off prior to arriving at the garages.
How do I purchase Walleye season parking passes?
ParkSmart offers Walleye season parking passes at a discounted rate. Please contact us for further information and pricing.